Testimonials
See What Our Customers are Saying
Michael Murphy Home Furnishings
Anthony says: “We didn’t realize the impact GoTo Connect would have straight away. Our customer service agents were surprised when we took away their physical phones and replaced them with headsets and computer screens. But the impact was immediate. Almost overnight, the customer service workplace was transformed from a noisy and hectic place to a calm and quiet environment.”
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The monthly per-user subscription model of GoTo Connect, with calls included, meant telephony costs were immediately reduced. Delivery and service teams now use the GoTo Connect app on their mobile phones to make and receive calls, which has significantly reduced bills.
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GoTo Connect also enables customer service agents to work remotely, with no impact on service levels. Michael Murphy has provided laptops so that team members can work from home on a rota basis, which has proved very popular.
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Anthony adds: “All inbound calls are now funnelled through our customer service team, which has reduced call waiting times and almost eliminated abandoned calls. And because we have the data, we can call back the few customers who do abandon a call, which we could never do before.”
Ronayne's Homevalue
“Thanks to Mark for his expertise and amazing work yesterday in Ronayne, Thurles. Top-notch job and customer service delivered with a smile. We can’t thank you enough, Mark.
Mark is truly second-to-none, immensely competent and so approachable. It is widely agreed here. Craig and Vicky were also extremely helpful and warm on the phone as are the helpdesk support. A very positive experience for our company all round. Well done all. Best regards to all the team.”
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Ronayne Hardware
Joe Duffy Group
“Established in 1972, the Joe DuffyGroup is Ireland’s largest motor retail Group. With a team of over 530 people, we represent 19 brands, with 22 Nationwide locations based in Dublin, Navan, Drogheda, Athlone, Cork, and Limerick. With state-of-the-art facilities in both Sales and Aftersales across our dealerships, we strive to provide the highest customer service level in the country. We welcome the opportunity to fulfill all of your motoring needs and assure you of our commitment to offering you quality service and attention to detail. Think cars. Think JoeDuffy.ie
Bytek has grown from an IT provider to a true business partner. Their contribution to our success cannot be understated, From the hardware that we use to remote helpdesk and onsite support. Bytek really help to drive our business momentum.”
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Gavin Hydes - CEO Joe Duffy
Manhattan
“We are Ireland’s premier manufacturer of salted snacks and our famous peanuts and popcorn products are loved by people across every corner of Ireland. I have seen our industry go through huge change in recent years and without the right IT systems, we simply couldn’t continue to thrive. Bytek have been our partner through all of this change and with them on our side I know we are positioned to capitalise on every opportunity, no matter what is thrown in our way!”
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CEO - Manhattan Nuts
Weight Watchers
“We are always looking for our next success story. Someone who has changed their life for the better, by following our proven methods. And because of the changing nature of our business; we too must ensure that we apply equally-proven methods, to grow our own business. Bytek is proven to deliver the IT solution that we always need. Their continued attention to our requirements, their dedicated service levels and their focus on our broader business growth for many years now make them much more than an IT Partner.”
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IT Manager - Globally Recognised Health Provider
Michael JF Wright
“First established in 1996 and now employing over 700 people, our Group operates a number of award-winning food halls, restaurants and bars in Dublin.
We insist on building strong relationships with local suppliers and this is exactly what we have done with Bytek IT Solutions. We have been working with Bytek for over 5 years and we stay with them because of the local, personal, and efficient service they provide. Their technical team is always available to provide expertise and knowledge. Their skills are second to none.
We have multiple locations, all unique, that require a tailored service. Bytek is equipped to do this, they provide customizable solutions that work for us and make our lives easier. They listen to our requirements and business goals and translate them into workable solutions.”
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Operations Manager - Leading Hospitality Group
Mooney's Motor Dealers
“We are an Irish-owned and family run business established in 1973 dedicated to new and used cars sales. We wanted an IT partner who matched with our core values; local, personal, and true to their word in terms of the service they provide.
Bytek have been supporting us for the last 12+ years. They provide a full Managed service from Helpdesk, Hardware supply, Data Backup and Remote Monitoring. Their team are exceptional at resolving issues, the Engineers and Account Management team are competent and responsive, they speak a language we understand.
There is full transparency on their service through monthly ticket reports showing what has been logged and how the requests were handled.
Bytek provide us with the assurance we need to continue delivering excellent service to our customers. We would have no hesitation recommending them to other businesses who wish to secure and stabilize their IT.”
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Service Manager - Renowned & Reputable Motor Dealers
Cheshire Ireland
“Our organisation is a nationwide charity with 21 services across Ireland. Our IT requirements therefore are significant and Bytek have always consistently supported us and responded to our needs. A hands-on approach, a committed team at Management and Helpdesk levels and a demonstrated ability to deliver within a tight budget, makes Bytek an IT partner that we can really rely on.”
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CEO - Cheshire Ireland
Westpark Fitness
“We are dedicated to helping our clients to be the best that they can possibly be. From physical performance schedules; to health and nutrition plans, our solutions are tailored to suit every single customer and goal. We partner with Bytek because they apply the exact same approach and have given us an IT solution that is specifically tailored to our needs and goals. With an IT partner as agile as Bytek, we will continue to lead the market for tailored and effective personal fitness.””
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General Manager - Leading Fitness Group