service level Agreements

 
 
 
 
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Enhanced service level 1

All Bytek managed services detail the standard service you can expect, offering clear Service Level Agreement guarantees and terms of service.


Your managed service can be enhanced in all areas of service, from solution design and assessment through to service management.

Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore, highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains


LEVEL 1

// Full "on site" maintenance & servicing.

// Replacement Equipment is supplied in "Mission Critical" situations only.

// Professional Help Desk support (not a receptionist) with dedicated hot line numbers.

// Full call logging and Tech trackable numbering of all calls.

// Up dating advice when applicable on important hardware and software.

// All parts included where required.


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Enhanced service level 2

All Bytek managed services detail the standard service you can expect, offering clear SLA guarantees and terms of service. Your managed service can be enhanced in all areas of service, from solution design and assessment through to service management

LEVEL 2

// Full "on site" maintenance & servicing.

// Replacement Equipment is supplied in "Mission Critical" situations only.

// Professional Help Desk support (not a receptionist) with dedicated hot line numbers.

// Full call logging and Tech trackable numbering of all calls.

// Up dating advice when applicable on important hardware and software.

// Parts are charged separately (unless covered under warranty).

// Price typically 33% lower than level 1.


 
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Enhanced service level 3

All Bytek managed services detail the standard service you can expect, offering clear SLA guarantees and terms of service. Your managed service can be enhanced in all areas of service, from solution design and assessment through to service management.

LEVEL 3

// Full "on site" maintenance & servicing.

// Professional Help Desk support (not a receptionist) with dedicated hot line numbers.

// Full call logging and Tech trackable numbering of all calls.

// Up dating advice when applicable on important hardware and software.

// Parts are charged separately (unless covered under warranty).

// Substitute equipment is not provided on Level 3 contracts.

// Retainer fee of 50% of level 2 contract cost with all call outs to customer site chargeable at standard



 
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Enhanced service Premier support

All Bytek managed services detail the standard service you can expect, offering clear SLA guarantees and terms of service. Your managed service can be enhanced in all areas of service, from solution design and assessment through to service management.

Premier Support

// This includes all of the level one support above and is 24 x 7 day cover.

// There is also a special "Premier Support Line phone number" which is manned at all times and given only to Premier customers.


 

Bytek IT Solutions have a service level that suits your business needs.

Contact us Call Us On 01 8135500 and speak to an IT specialist in plain English