Level 3

• Full "on site" maintenance & servicing.
• Professional Help Desk support (not a receptionist) with dedicated hot line numbers.
• Full call logging and Tech trackable numbering of all calls.
• Up dating advice when applicable on important hardware and software.
• Parts are charged separately (unless covered under warranty).
• Substitute equipment is not provided on Level 3 contracts.
• Retainer fee of 50% of level 2 contract cost with all call outs to customer site chargeable at standard

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